Cloud Service Supervisor

Company: VirtualVocations
Location: Fort Lauderdale
Posted on: October 12, 2024

Job Description:

A company is looking for a Cloud Service Supervisor to oversee the performance of Cloud Service Technicians and ensure customer satisfaction.

Key Responsibilities

Assist and coach Cloud Service Technicians in handling customer interactions and ticket management
Monitor team productivity, schedule adherence, and conduct performance reviews
Manage escalated customer service issues and facilitate career advancement for team members

Required Qualifications

Passion for delivering outstanding customer service
Strong leadership skills
Ability to multitask effectively
Experience in delegating tasks as needed
Prior experience in a supervisory role is preferred

Keywords: VirtualVocations, Boynton Beach , Cloud Service Supervisor, Other , Fort Lauderdale, Florida

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