Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
Company: US Foods
Location: Boca Raton
Posted on: October 11, 2024
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Job Description:
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY
THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food
People! This position has been segmented as hybrid meaning the work
is a combination of approximately 90 percent remote/virtual and 10
percent onsite at distribution center offices located anywhere in
the Southeast Region of the United States as follows: Hurricane WV,
Salem VA, Raleigh NC, Charlotte NC, Fort Mill, SC, Lexington SC,
Port Orange FL, Boca Rotan FL, Tampa FL, Marrero, LA, Flowood MS,
Montgomery, AL, Little Rock, AR, Memphis, TN, Alcoa, TN, Norcross,
GA, Fairburn, GA, within a 50 mile distance to the listed
Distribution Offices.This role will most likely be in the office
approximately 1 time per month or occasionally for training.Provide
contact and liaison between National Sales customers and the sales
team and internal departments. Process incoming orders; receive,
evaluate, and respond to written or telephoned customer inquiries
in a timely manner. Work within established guidelines in order to
achieve the objectives of the service agreement consistent with
customer expectations, company policy and profit and quality
requirements. Back up to Sales Coordinator roles. BECOME A US
FOODS-- ASSOCIATE! Ready to build a career with a company that's
leading the foodservice industry? We help YOU make it!
Our Customer Service Reps can start between $18.50 - $20.50/
hour
depending on experience and geographical location within the
southeast region !
Schedule Sunday - Thursday
Benefits: Full US Foods Benefits - DAY 1! medical, dental, vision,
401K, life insurance, and much more!US Foods is one of the largest
food distributors with a culture and history of promoting from
within, excellent training programs and a continuous improvement
focus.
Main Ingredients of the Job Receive inbound calls and place
outbound calls to customers in order to provide information about
products and services, to take orders, or to obtain details of
complaints.Keep records of customer interactions and transactions,
recording details of inquiries, complaints, and comments, as well
as actions taken.Resolve customers' service or billing complaints;
check to ensure that appropriate changes were made to resolve
customers' problems.Contact customers in order to respond to
inquiries or to notify them of claim results and any planned
adjustments; refer unresolved customer complaints to designated
departments for further action.Obtain and examine all relevant
information in order to assess validity of complaints and to
determine possible causes.Coordinate same-day deliveries and
pickups for customers. Process pickup requests from customers and
National Sales team. Respond to delivery/routing questions and
issues from customers.Respond to product inquiries from customers.
Share new or additional services or products with customers.Compare
disputed merchandise with original requisitions and information
from invoices, and prepare invoices for returned goods.Contact all
customers affected by product recalls and withdrawals.Recommend
improvements in products, shipping, service, or billing methods and
procedures in order to prevent future problems. Relationships
Internal: Sales, Operations / Distribution / SupportExternal:
Customers What You Bring to the Table Education/Training: High
School diploma or equivalent required; Bachelor's degree
preferred.Related Experience: Minimum of three years experience in
customer service call center environment required. Experience in
food service distribution a plus.Knowledge/Skills/Abilities:
Excellent verbal communication skills and problem resolution
ability required. Working knowledge of Microsoft Word and Outlook
required. CRM / Phone Technology experience preferred.Compensation
depends on relevant experience and/or education, specific skills,
function, geographic location, and other factors as applicable by
law.
The expected base rate for this role is between$16/hr and
$25/hr.
This role will also receive : overtime compensation
Benefits for this role may include health insurance, pre-tax
spending accounts, retirement benefits, paid time off, short-term
and long-term disability, employee stock purchase plan, and life
insurance. To review available benefits, please click here:
https://www.usfoods.com/careers/benefits.html . #LI-GK1***EOE
Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Protected Veteran/Disability Status***
Keywords: US Foods, Boynton Beach , Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region), Hospitality & Tourism , Boca Raton, Florida
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