Manager Banker Sales Support
Company: First Citizens Bank
Location: Miami
Posted on: October 3, 2024
Job Description:
Overview: This position responsible for managing a team of
support associates for business, commercial, or middle market
bankers within a region or area. Oversees a team responsible for
client service, loan documentation quality, operational issues, and
other sales support functions. Manages risk by monitoring credit
portfolios and support processes for operational and regulatory
compliance. Provides guidance on loan servicing, regulatory
compliance, and risk mitigation strategies for associate team.
Identifies workflow inefficiencies and develops solutions to uphold
performance and service standards within lending support functions.
Responsibilities:
- Business Support - Manages a team that provides loan support,
customer service, and sales support for bankers. Ensures that
business and retail clients receive a high level of service and
that quality standards are upheld. Identifies inefficiencies in
support processes, and implements enhancements for staff
performance.
- Risk Management - Manages an assigned area's credit risk by
monitoring loan portfolio performance. Ensures compliance in loan
processing and operations with all applicable regulations,
policies, and standards. Monitors portfolio reporting system and
leads efforts to mitigate identified risks. Decisions complex
client operational issues. Develops systematic action plans for
ongoing improvement of risk management capabilities.
- Loan Coaching - Trains commercial, business, and middle market
banking associates on loan closing procedures and required
documentation, loan servicing, government and bank regulations, and
exception clearing practices. Partners with regional leadership on
training initiatives and projects.
- Managerial Functions - Establishes and monitors expectations to
achieve company and regional goals. Makes appropriate changes to
banking policies, procedures, and efficiencies in order to meet
objectives. Manages the performance, training, and evaluation of
assigned staff. Qualifications: Bachelor's Degree and 4 years of
experience in Bank Lending or Underwriting, Operations or Sales OR
High School Diploma or GED and 8 years of experience in Bank
Lending or Underwriting, Operations or Sales -Preferred Area of
Experience: Supervisory -Skill(s): Proven skills in creation,
design, and interpretation of sales reports -First Citizens
benefits programs are designed to meet our associates where they
are in life. Full-time associates (20+ hours) are offered a
comprehensive benefits program, with customized offerings,
including those designed to support families, however defined. More
information regarding our benefits offerings can be found here:
https://jobs.firstcitizens.com/benefits.
Keywords: First Citizens Bank, Boynton Beach , Manager Banker Sales Support, Executive , Miami, Florida
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