HELP DESK TECHNICIAN

Company: Watsco
Location: Deerfield Beach
Posted on: October 16, 2024

Job Description:

Here is what you will be doing as part of the team:

Business Title: Help Desk Technician

Objective

The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.

About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase ProgramDon't Leave Your Future Up in the Air
  Apply for a COOL Job Today!
  
  Job Requirements
  
  Duties and Responsibilities
  • Answer incoming customer calls and manage trouble tickets.
  • Troubleshoot software and hardware issues both in person and via phone.
  • Escalate support calls to the supervisor when necessary.
  • Install and configure applications and operating system software and upgrades.
  • Train end users in the effective use of equipment and software.
  • Monitor network and system health to ensure optimal performance.
  • Fully track and document all calls and requests.
  • Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
  • Track all action items and referrals through to resolution.
  • Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
  • Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
  • Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
  • Maintain flexibility and adaptability to meet the evolving needs of the organization.In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
    
    Required Qualifications
    • Minimum of 1-2 years of related experience required.
    • Proficient in configuring Windows 7 and Windows 8.
    • Working knowledge of Microsoft Office suite products and antivirus/spam software.
    • Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
    • Excellent written and verbal communication skills.
    • Strong analytical and problem-solving skills.
    • Effective organizational and time management skills.
    • Flexibility to work evening and weekend hours, with on-call availability.
    • Ability to lift up to 30 pounds.Preferred Qualifications
      • Degree in Computer Science, MIS, or a related field preferred.
      • Bilingual (English/Spanish) is a plus.
        
        Education/Experience
        
        Requirements
        
        Min/Preferred Education Level Description
        
        Preferred 2 Year / associate degree
        
        Degree in Computer Science, MIS, or a related field preferred.
        
        Years of Experience
        
        1 Years Minimum of 1-2 years of related experience required.
        
        Language Requirements
        
        Preferred Spanish
        
        Work Environment Details
        
        Office Setting
        
        Work Schedule
        
        Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week.
        
        Physical Demands
        
        Demand Frequency
        
        Sedentary - Lifting 0-10 pounds Occasional
        
        Light Lifting - 10-20 pounds Occasional
        
        Moderate Lifting - 20 to 50 pounds Occasional
        
        Heavy Lifting - 50 to 100 pounds Never
        
        Pulling/Pushing, Carrying Occasional
        
        Reaching or working above shoulder Occasional
        
        Walking Occasional
        
        Standing Occasional
        
        Sitting Constant
        
        Stooping Never
        
        Kneeling Never
        
        Repeated Bending Never
        
        Climbing Never
        
        Desk Work/Computer use/Telephone use Constant
        
        Operating a motor vehicle Never
        
        Operating a commercial vehicle Never
        
        Operating warehouse equipment, forklift, baseloid lift etc Never
        
        Other - Talk, Drive, visit customers etc. Never
        
        EEO Statement
        
        Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Keywords: Watsco, Boynton Beach , HELP DESK TECHNICIAN, Engineering , Deerfield Beach, Florida