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HELP DESK TECHNICIAN

Company: Watsco
Location: Deerfield Beach
Posted on: October 16, 2024

Job Description:

Here is what you will be doing as part of the team:

Business Title: Help Desk Technician

Objective

The Help Desk Technician is responsible for providing technical support to all levels of staff, including both in-house and field customers. This role involves the installation, configuration, and troubleshooting of various applications and operating systems. As the first line of assistance, the Help Desk Technician plays a crucial role in maintaining business continuity. The ideal candidate will possess excellent problem-solving abilities, strong communication and interpersonal skills, and a positive, customer-friendly attitude. A strong technical understanding of desktop and laptop hardware, software applications, and network connectivity is essential.

About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

  • Exciting opportunities with a company that is growing
  • Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
  • Competitive pay
  • Paid time off
  • Tuition assistance
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Short Term/Long Term Disability
  • Health Savings Account with employer contribution
  • Employee Referral Program
  • Employee Purchase ProgramDon't Leave Your Future Up in the Air
    Apply for a COOL Job Today!

    Job Requirements

    Duties and Responsibilities
    • Answer incoming customer calls and manage trouble tickets.
    • Troubleshoot software and hardware issues both in person and via phone.
    • Escalate support calls to the supervisor when necessary.
    • Install and configure applications and operating system software and upgrades.
    • Train end users in the effective use of equipment and software.
    • Monitor network and system health to ensure optimal performance.
    • Fully track and document all calls and requests.
    • Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
    • Track all action items and referrals through to resolution.
    • Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
    • Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
    • Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
    • Maintain flexibility and adaptability to meet the evolving needs of the organization.In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

      Required Qualifications
      • Minimum of 1-2 years of related experience required.
      • Proficient in configuring Windows 7 and Windows 8.
      • Working knowledge of Microsoft Office suite products and antivirus/spam software.
      • Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
      • Excellent written and verbal communication skills.
      • Strong analytical and problem-solving skills.
      • Effective organizational and time management skills.
      • Flexibility to work evening and weekend hours, with on-call availability.
      • Ability to lift up to 30 pounds.Preferred Qualifications
        • Degree in Computer Science, MIS, or a related field preferred.
        • Bilingual (English/Spanish) is a plus.

          Education/Experience

          Requirements

          Min/Preferred Education Level Description

          Preferred 2 Year / associate degree

          Degree in Computer Science, MIS, or a related field preferred.

          Years of Experience

          1 Years Minimum of 1-2 years of related experience required.

          Language Requirements

          Preferred Spanish

          Work Environment Details

          Office Setting

          Work Schedule

          Work Schedule Hybrid Schedule, working 2 days minimum at the office/branch a week.

          Physical Demands

          Demand Frequency

          Sedentary - Lifting 0-10 pounds Occasional

          Light Lifting - 10-20 pounds Occasional

          Moderate Lifting - 20 to 50 pounds Occasional

          Heavy Lifting - 50 to 100 pounds Never

          Pulling/Pushing, Carrying Occasional

          Reaching or working above shoulder Occasional

          Walking Occasional

          Standing Occasional

          Sitting Constant

          Stooping Never

          Kneeling Never

          Repeated Bending Never

          Climbing Never

          Desk Work/Computer use/Telephone use Constant

          Operating a motor vehicle Never

          Operating a commercial vehicle Never

          Operating warehouse equipment, forklift, baseloid lift etc Never

          Other - Talk, Drive, visit customers etc. Never

          EEO Statement

          Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Keywords: Watsco, Boynton Beach , HELP DESK TECHNICIAN, Engineering , Deerfield Beach, Florida

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