Chief Operating Officer/General Manager

Company: Quailridgecc Inc
Location: Boynton Beach
Posted on: March 25, 2025

Job Description:

THE CHIEF OPERATING OFFICER OPPORTUNITY AT THE CLUB AT QUAIL RIDGEThe Club at Quail Ridge (QR), one of Southeast Florida's premier private club communities, is seeking an innovative and strategic Chief Operating Officer (COO) as a Club and Community Leader to succeed its long-serving and highly respected leader, who is retiring. The Club has undergone a multi-year reimagining of most of its amenities. It is dedicated to maintaining its relevance for the future, focusing on the continuous enhancement of the member experience under the guidance of its COO.This role requires a diplomatic, innovative, patient, financially savvy, detail-oriented leader with outstanding communication skills and a knack for mentoring and team development. QR operates as a unique and complex entity, with the COO responsible for a wide array of amenities, including a bustling 36-hole full-service club operation, one of the largest residential service operations (housekeeping, maintenance, home checks, renovations, community landscaping, irrigation, etc.), and a POA owned and managed real estate office. This position requires refined time management skills and the ability to effectively position QR in a highly competitive club community environment.KEY PRIORITIESInitial priorities for the new COO are expected to include:

• Spend considerable time with the Board, Members, and Staff to listen and understand the culture and history of Quail Ridge before making any significant changes. Be available, approachable, inclusive, interactive, and "present."
  
• Strive to create synergy amongst the Team and the varying groups of the membership, by actively listening and engaging with everyone in the various areas of the Club. Be highly visible in all areas, including the golf courses, which members identify as their most valuable assets.
• Evaluate the overall service experience, especially in food and beverage operations and golf operations, collaborating on a 'game plan' for quick enhancements, if any are deemed necessary and appropriate.
• Analyze and monitor Quail Ridge's essential KPIs (Key Performance Indicators); emphasize data-driven decision-making within the Board, Committees, and team.
• Pay attention to details around the Club-the physical plant, SOPs, programming, activities, etc. Work with the senior staff to create enhancement strategies for all areas and keep the Board well informed about what and why.
• Thoroughly evaluate the current organizational chart, which strongly emphasizes human resources and communications. Then, make recommendations to the Board for any changes or enhancements.
• Review current practices for staff recruitment, retention, and overall development/training strategies, and work with the Team to develop a plan for enhancement in each area as appropriate. Quail Ridge has an active H2B/J1 program that the new COO should quickly become familiar with to ensure all program elements are well-defined and covered.
• Become familiar with the long-term plan and vision for the facilities; quickly come up to speed with current and upcoming capital projects.
• After 90 days of evaluation and observation, create a "State of the Club" report for the board, providing keen insights and recommendations regarding procedures, staffing, programming, and other key processes within QR.CANDIDATE QUALIFICATIONSThe ideal and outstanding candidate will:
  • Possess high energy as a general manager or a well-mentored AGM, demonstrating a passion for service excellence in all areas of club operations while providing innovative leadership and solid guidance to club members and staff.
  • Exceptionally strong communication and facilitation skills, both written and verbal, along with the appropriate personal presence and "gravitas," desire, and ability to interact effectively with and before diverse constituencies of members, staff, vendors, community officials, and others who contribute to Quail Ridge's success.
  • Have the verifiable history and ability to attract, hire, mentor, develop, and lead a high-performing team of professionals, ensuring that they continue to function as one team rather than individual departments while setting and maintaining performance standards appropriate to perpetuating the Club's strategic vision.
  • Exhibit discipline, inspiration, energy, and vision as a leader capable of fostering a culture of consistent quality service and attention to detail. Be someone who is visible yet operates strategically, able to clearly communicate strategies and expectations to the team he/she naturally mentors.
  • Possess a minimum of 10 years of progressive leadership and management experience in a private member-owned club community or high-end resort operation, ideally including real estate and property management with member boards and committee involvement.
  • Possess knowledge of industry best practices; stay attuned to leading trends in clubs both nationwide and in Florida.
  • Be informed about POA laws in Florida (i.e., FL Statutes 718 and 720). If you are not certified or experienced in Florida community management, commit to obtaining certifications to acquire the necessary knowledge.
  • Be a "consummate hospitality professional" with a "servant's heart" and strong operational management skills who, in collaboration with the Board, Member Committees, and Senior Staff, can define and strategically execute plans to ensure Quail Ridge is recognized as one of the premier clubs and communities in the country.
  • Possess a strong history of success and a keen understanding of quality F&B operations, golf operations excellence, mentoring, strategic planning, innovation and creativity, and strong service culture development.
  • Have demonstrated the ability to attract, hire, develop, and engage a high-performing cross-functional team that is focused on embracing standards of excellence in everything they do. Critical to this outcome is ensuring a highly collaborative leadership team with clear goals and accountabilities, supported by a strong advocate for their individual and group success.
  • Demonstrate financial and budgeting skills with significant prior P&L responsibility and a solid understanding of the balance sheet, member equity, capital reserve strategies, and cash flow.
  • Have had prior involvement in conceptualizing, developing, coordinating, and executing strategic and capital projects of some magnitude, including gaining member and staff support and understanding current trends and member/staff expectations. Staying relevant and ahead of changing demographic expectations regarding services, programming, and amenities will continue to be highly important at The Club at Quail Ridge.
  • Be a creative problem solver who commands respect because of the way he/she interacts with others, lives up to his/her word, and confidently puts forth recommendations to the Board and Staff; a true "thought partner" with the Board and Committees to the long-term success of Quail Ridge.EDUCATIONAL AND CERTIFICATION QUALIFICATIONS
    • A bachelor's degree with a focus on hospitality management is preferred.
    • In lieu of the degree, substantial private club or hospitality experience will be considered.
    • Industry certifications such as CCM, CCE, CMC, CAM, LCAM, and PCAM are encouraged but not required.Drug-Free Workplace /We participate in E-VerifySubmit your application/resume to the recruitment firm at And on our website at:
      #J-18808-Ljbffr

Keywords: Quailridgecc Inc, Boynton Beach , Chief Operating Officer/General Manager, Executive , Boynton Beach, Florida